Lucy Haagen

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Brief Bio: 

Lucy Haagen directed Durham County’s Adult Literacy Program from 1994-2005. Since then she has helped community organizations and educational institutions in Durham, China, Vietnam and South Africa establish and/or improve literacy programs for adults and adolescents. At Duke, she teaches a course entitled “Durham through the Lens of Literacy” which combines an interdisciplinary examination of literacy in relation to socio-economic status, health, public policy and community wellbeing. Enrolled students serve as English literacy coaches to out-of-school and immigrant teens, developing teaching strategies based on readings and structured observation. Lucy Haagen also serves as faculty advisor to Partners for Learning, a student initiative through which Duke undergraduates tutor campus workers in English, writing and computer skills. Lucy has a special interest in assistive technology as a means of overcoming barriers to information and communication among non-traditional learners. Currently, she is working on outreach projects integrating mobile phones into ESL instruction in North Carolina, China and South Africa.

Full Bio: 

Lucy E. Haagen
1516 Blount Street
Durham, North Carolina 27707
Skype: Lucy625

Lecturer, Program in Education, Duke University, 2005-Present
(Developed and taught research-based service learning course, Durham Through the Lens of Literacy; organized and administered Duke employee ESL program; Adviser to student volunteer ESL and school tutoring programs).
Executive Director, Durham ESL and Literacy Center, Durham, North Carolina, 1995- 2005
Under my leadership, the budget of the Literacy Center increased by a factor of four, and the number of students served by a factor of six. The educational program was transformed to take advantage of technology and to respond to the greater demand for ESL training. I established a financial reserve and secured a permanent physical structure to house the operations of the Center. Under my leadership, the Durham Literacy Center was recognized as one of the twelve leading literacy centers in the United States, and received national, state and local awards for use of technology, innovation and diversity.
English Faculty, North Carolina School of Science and Mathematics, Durham, North Carolina 1992-1995
(Taught courses in English and History , developed multimedia teaching materials for American Literature/History)
Lecturer, Kenan-Flagler Business School, University of North Carolina, Chapel Hill, North Carolina 1989-91
(taught Business Communications and ESL to MBA students)
Assistant Director for Educational Programs , TIP, Duke University, Durham, North Carolina, 1985-88
(responsible for hiring of faculty and staff, for the budget and for operation of residential summer program for academically gifted teens)
Associate Director, Advanced Placement and SAT Testing Programs, Educational Testing Service, Princeton, New Jersey, 1983-85
(responsible for test development, communications, and examination scoring)
Research Associate, World Bank (International Finance Corporation Division), Washington, DC, 1982
(responsible for development of new project manager training materials for World Bank food processing enterprises in West Africa)
Assistant Head and English Dept Chair, Mooreland Hill School, New Britain, Connecticut, 1979-82
(directed student admissions, faculty development and parent relations; chaired English dept)

Bryn Mawr College, Bryn Mawr, Pennsylvania - B.A. magna cum laude, High Honors in English, 1972
University of Sussex, Sussex, United Kingdom -M.A., English/Linguistics, 1974
Yale University School of Organization and Management, New Haven, Connecticut - MPPM program, 1981-82
North Carolina Central University, Durham, North Carolina - NC Teaching Certificate in English, 1993

Recent Consultancies (Representative, not Inclusive)

Global Learning Worldwide, Incorporated, Washington, DC: Develop and deliver ESL training to South African middle school teachers via distance learning., Fall, 2009-
American Embassy, Hanoi, Vietnam: English Teacher Training Institute – Delivered series of 5 workshops to teachers on New Methods in Teaching English, Summer, 2008
Wuhan University of Technology,: English Teacher Training: New Methods in Technology-Assisted English Learning
China Daily, Beijing, China, 2006-present (develop web-based ESL teaching plans for use in “21st Century Education Program” in secondary schools throughout China)
Vietnam Ministry of Education, Hanoi, Vietnam, 2004-2005, (assisted with project to develop web portal for English language and vocational training)

Domestic and Local

➢ Health Literacy Center Task Force, UNC School of Medicine August, 2006-present
➢ 21st Century Learning Center, Maureen Joy Charter School – Developed computer-assisted literacy and numeracy program for at-risk 3rd-7th graders, designed and implemented program evaluation. – March -July, 2006
➢ National Institute for Literacy, Kent State University, Ohio: Developed Web-Based Literacy Assessment Resource Center, winter, 2004-5
➢ SAS in School, SAS Institute, RTP, NC: Developed interactive ESL literature and writing activities for remedial and gifted students, summer, 2001.


➢ Office of Student Affairs, Duke: Outstanding Faculty Advisor Award, April, 2007 for ESL Tutoring Program
➢ Goodman Fellow, Leadership Triangle, December, 2005
➢ Durham Community Leader Award, presented by Mayor William Bell, December, 2005
➢ Rotary International Paul Harris Award for Community Leadership, November, 2004
➢ Acts of Caring Award, National Association of County Commissioners, Washington DC, November, 2004
➢ Proliteracy America Program Innovation Award, Washington, DC 2003
➢ Edna P. Spaulding Founder’s Award, Durham, 1998
➢ Silver Bell Journalism Award, North Carolina Association of Educators, 1993 for series of articles in the Independent Weekly on innovative strategies to close the Achievement Gap in public schools

Representative Presentations and Publications

“Coach, Don’t Teach” Presentation on training college service learning tutors to apply coaching techniques in helping ESL adult and teen writers - at Conference on College Composition and Communication National Conference, NY, NY, March, 2007

“Health Literacy and Undergraduate Service Learning” Presentation on integrating health and literacy into service learning curricula, Health Literacy Symposium, Friday Center, UNC-Chapel Hill, September, 2006

“You Go Girl, Japanese Style” - Mobile phone culture in contemporary Japan” , Community Technology Review, 2006

"Pandora's Box: Unintended Consequences of Literacy Program Evaluation", What Works Literacy Partnership Program Evaluation Resource Guide, 2002

Beyond Access to Impact: Literacy, Technology and Upward Mobility in the Public Housing Community” Presented at Community Technology Conference, NC Central University, Durham 2001

Literacy and Technology Integration, Presented at Community Technology Center Conference, San Diego, California, 2001

"Strut your Stuff": Computer-Assisted Employability Portfolios": Presented at the NC Community College Basic Skills Conference; Raleigh, 1998

"Parents Part," Computer-Assisted Learning for Parents and Children: Presented at the Literacy Volunteers of America National Conference; Houston, 1998 and Laubach Literacy Biennial, Orlando, 2000

Representative Community and Civic Activities

Faculty Advisor, Duke University Partners for Learning, a student organization through which Duke undergraduates tutor Duke employees in English, writing and computer skills, 2005-Present
Secretary, Board of Directors , Durham Congregations in Action, 2002-Present
Board Member, Charter School After School Association, Durham, 2005-Present
Board Member, Community Technology Center Network, Washington, DC, 2004-6.

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