Claire Ross

Personal Information

First name: 
Claire
Last name: 
Ross
Brief Bio: 

I am PhD student at the UCL Centre for Digital Humanities and my particular research interest is in user experience in digital cultural contexts. I love museums, digital things and what people thing of them. I am a member of the committee of the Digital Learning Network, formerly the E-Learning Group For Museums, Libraries and Archives as well as Ignite London. My research interests include: digital humanities, usability studies, information seeking behaviour, web 2.0 applications, social media, HCI, museum e-learning, museum informatics, digital heritage and digital repositories.

Full Bio: 

I am PhD student at the UCL Centre for Digital Humanities and my particular research interest is in user experience in digital cultural contexts. I am fascinated by the nature of participation and engagement possibilities provided by digital spaces and social media and whether online interactions with cultural content provide engaging experiences for users, supporting inquiry and meaning making. I am fascinated by Web 2.0 applications and the way they have brought about changes in knowledge creation and co-creation, transforming the ways in which members of communities interact, socialise and collaborate with each other.

My research focuses on the value and impact of digital cultural content by exploring user information seeking and interaction behaviour. The aim of the research is to explore the value, usefulness and importance of online museum content from a users perspective, by developing an awareness of the perceptions that users have of the museum information environment both on the main museum website as well as on external social media applications, and assess how this will influence metrics and evaluation. Despite recent technical advances in collections access and interpretation, very little is known about whether and how this material is used, or if it makes possible new kinds of engagement with museum objects. It is therefore becoming imperative to improve our understanding of how users seek, interact with and use museum content.