Content Manager for wikiHow

Content Manager for wikiHow

wikiHow is the world’s most popular how-to website.  Our mission is to educate every person on the planet on how-to do anything. We'd like to hire a newly minted PhD to come own a major written content project: driving writing and editing teams, building processes to improve efficiency and accountability, and creating new ways to inform and delight our audience. This job will be located at our Palo Alto office.


The Role

The person in this role will manage multiple teams of people to get more done, faster than most people think is possible. The content manager will do some of the following jobs:


  • Envision and build new forms of written media.

  • Recruit and lead teams of writers, editors, and researchers.

  • Manage our editorial fellow program, which is our career rotational program we offer journalism school graduates.

  • Build other teams running efficient processes both in and out of the company.

  • Contribute to wikiHow’s leadership team in areas outside of your core responsibilities.

  • Be loved and respected by your happy, insanely productive teams.


You should have a track record of success in your previous business operations or managerial editing jobs to show you can be successful here too.


Your Profile

Here are some criteria we think will make someone successful in this role:


  • You are a great operator. You make the trains run on time.

  • You are a strong leader. You can recruit, hire, coach, inspire, and when necessary fire.  

  • You love the written word. You know the difference between good and bad written instructions.

  • You are that rare bird that is a high performer, while still humble.

  • You are interested in wikiHow’s mission of providing everyone on earth a free, practical education.

  • You are amazingly smart, creative, passionate, organized, analytical, detail oriented, action oriented and pragmatic, all at the same time.

  • You have a unique eye for identifying awesome products or great user experiences. You can envision new ways to produce written content.

  • You are one of those people who is really good at getting lots of stuff done and you are proud of what you do.

  • You have impeccable judgement. People are in awe of how well you are able to constantly prioritize what should and shouldn't be worked on.

  • You are committed to even the menial parts of completing a project.

  • You are fun to work with, and you don’t take yourself too seriously.

  • Bonus points if you’ve accomplished something significant in your life. Maybe you built a business, crushed a charity fundraising goal, paid your way through college, climbed El Capitan, danced 24 hours straight, rollerbladed across Montana, etc. It could be anything, but accomplishing it will show us your ability to achieve a goal.


About wikiHow

  • We take wikiHow's educational mission seriously. Our goal is to give everyone on the planet a practical education for free. We put our mission above short-term financial goals.

  • Each of us is insanely productive. Our small team of 22 people is competing with mega corporations with hundreds of employees. And beating them.

  • We have a huge number of users, but a very small team. Your work will make an immediate, noticeable impact on millions of people.

  • We all work from home one day a week.

  • We don't think working long startup hours is productive or healthy. We work hard and productively, then go enjoy rich lives outside of work.

  • Our small, cohesive team is gender balanced: 50% female, 50% male.

  • We’re often wrong (and that’s OK). Making mistakes shows that we are innovating. We love to innovate.

  • We like walking. We even have a few treadmill desks.

  • We love coming to work every day. Working with intelligent people to accomplish something globally ambitious is intrinsically satisfying.

  • We like to share. We develop open source software and Creative Commons licensed content.

  • Alexa and Comscore rank us in the top 150 sites in the US. Even your mom will use and love our product.

  • We are profitable and growing.

  • We are self-funded. We refuse VC money on a regular basis. Investors don’t make our decisions, we do.

  • We pay top performers well.

  • We’re focused on our educational mission and not a financial exit. If you are looking to get rich quick, don’t apply here.

  • We are better in person than on TV:

  • We're delightfully quirky (but you probably figured that out already).


You can read more about wikiHow here:


To apply share your cover letter and resume with over Google Drive. Set the privacy settings on your documents as “viewable by anyone with the link,” as we will share it around the office. In your cover letter, tell us why you think you are the best person for this position.


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