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Exercise your thinking skills to handle enquiries in any context

Facet Publishing have announced the release of the seventh edition of Tim Buckley Owen’s Successful Enquiry Answering Every Time.

27/4/2017       

For immediate release

Exercise your thinking skills to handle enquiries in any context

Facet Publishing have announced the release of the seventh edition of Tim Buckley Owen’s Successful Enquiry Answering Every Time.

When people want to satisfy their immediate curiosity they’re much more likely to use a search engine on their mobile device than ask their librarian. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.

Now in its seventh edition, the book is fully updated to cover new skills, such as employing critical thinking to manipulate, categorise and prioritise raw search results; using strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents; drawing on established story-telling practice to present research results effectively and working to the POWER model: plan, organise, write, edit, review.

Tim Buckley Owen said, “I’m delighted that generations of information professionals continue to find this book useful, amid the seismic changes that have taken place in library and information services since the first edition published in 1996. A lot of that must be because the book has never been technology-led. We now use the same tools as our users – so our job is to use those tools much more efficiently.”

Tim Buckley Owen BA DipLib MCLIP is an independent writer and trainer with over 40 years' experience of information work - at Westminster Central Reference Library, the City Business Library, and as Principal Information Officer at the London Research Centre. He has also held strategic media and communications posts at CILIP, the Museums, Libraries & Archives Council and the Library & Information Commission.

 Ends

Press and review copies contact:

James Williams, Marketing Manager, Facet Publishing

Tel: +44 (0)20 7255 0597
Email: james.williams@facetpublishing.co.uk

Notes:

Link to the cover image: https://www.booksonix.co.uk/facetpublishing/9781783301935.jpg?L=0O1493127470

Successful Enquiry Answering Every Time, 7th edition | Apr 2017 | 192pp | paperback: 9781783301935 | £49.95 | hardback: 9781783301942 | £99.95 | eBook: 9781783302154

The book is published by Facet Publishing and is available from Bookpoint Ltd | Tel: +44 (0)1235 827702 | Fax: +44 (0)1235 827703 | Email: facet@bookpoint.co.uk | Web: www.facetpublishing.co.uk. | Mailing Address: Mail Order Dept, 39 Milton Park, Abingdon, Oxon OX14 4TD. It is available in North America from the American Library Association.

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